For your own rights and benefit, Handbag Hospital recommends that customers take the time to read our Terms and Conditions. Any updates made will be viewable on this website.

Location :

Handbag Hospital
Unit 14/15 Enterprise House,
Marina Commercial Park,
Centre Park Road,
Cork, Ireland.
T12 E6PY

Services :

Services provided by Handbag Hospital are as follows:

Cleaning

Handbag Hospital offers cleaning services for all types of leather and fabric, including suede, nubuck, and patent leather:

• Reviving dried-out leather

• Thoroughly cleaning the interior of bags

• Detox

• Anti-bacterial treatment

• Lining strip

• Mould and/or odour removal

• Metal polishing

• Stain degreasing

• Protection

Restoration

Handbag Hospital expertly restores using tried and tested techniques:

• Ageing

• Cracked leathers

• Loss of shape

• Fading

• Stains

• Lining dye

• Colour touch up

• Full-colour restoration

Repairs

Repair services provided by Handbag Hospital include mending:

• Scuffs and scratches

• Rips and tears

• Colour loss

• Worn edges

• Split piping

• Hole repairs

• Hardware and zip replacements

• Stitching

Please Note: The Repair process will not address problems related to Restoration or Cleaning services.

How to avail of our Services:

• The most convenient way is online and to explain what needs to be done to your bag, followed by forwarding photos via mobile, email, Facebook or Instagram.

• Handbag Hospital will call you back promptly with an initial quote for the service.

• You can drop your bag directly to Handbag Hospital yourself or we can arrange for collection of your bag via our courier.

• Once the bag is in Handbag Hospital’s possession, a detailed assessment of the work to be carried out (cleaning, restoration or repair) will be made enabling us to give you a final quotation.

• If you are happy to proceed with these services, we will forward you an invoice for same.

• Handbag Hospital will commence work then.

• Prior to collection of the handbag(s), payment must be made in full.

Price

The cost of the work undertaken will depend on the:

• Service(s) required.

• The extent of damage/ level of cleaning or restoration necessary.

• The bag material.

Payment methods

Following agreement on the price of the service(s), Handbag Hospital will send you an invoice for the full amount due and work will commence on the handbag.

There are a number of ways to complete payment :

Timeframe

The approximate time for completion of the services provided by Handbag Hospital is 2 - 8 weeks, depending on the type of work necessary.

Delivery:

Handbag Hospital will endeavour to deliver our services within the timescales indicated on the individual order confirmation. Due to the intricacy of the services provided, we are unable to provide guaranteed delivery times.

Before giving any bag(s) to Handbag Hospital or our couriers, please ensure that the bag(s) are empty, as we cannot be held responsible for the safekeeping of any personal items left within the bag(s). At the same time, if we find any personal contents within a bag, we will make every effort to return them to you.

Once the work has been completed, our professional couriers can deliver your bag(s) to your requested location on the date agreed. Providing us with an Eircode Postcode will ensure your delivery gets to the right location. Our courier will have a delivery note which must be signed on receipt of the item(s) by the customer, their authorised representative or nominated agent and this shall be proof that delivery was made to the customer as per the description and quantity indicated on the delivery note.

If there is no-one present at the time of delivery, you will be asked to contact our courier service to re-arrange an alternative delivery date. There may be an additional charge for this.

If our courier is unable to deliver in the case where there is no one available at the agreed address or you have provided an incorrect or incomplete address, we reserve the right to make a reasonable charge for any repeat collection trip.

Please note that all courier-delivered items will incur a nominal charge.

Limitation to Liability:

Handbag Hospital exercises the utmost care in processing items received to avoid misplacement or loss. Once an item has been delivered to an authorised person acting as your representative we cannot assume any responsibility for any items that may be lost or damaged whilst in their care.  

To the fullest extent permitted by law, Handbag Hospital shall not be liable to you under these Terms for any loss of profits, loss of business opportunity, wasted expenditure, goodwill, reputation, revenue, or for any indirect consequential or economic loss or damage whatsoever arising out of or in connection with these Terms or the performance of the Agreement or any breach of the Terms or Agreement by us.

Exclusions to Liability:

Handbag Hospital’s goal is to provide a repair, cleaning and restoration service for bags, which when forwarded to us are regarded as no longer being in their original pristine condition and thus hold a lower value than when originally purchased.

Handbag Hospital uses industry standards techniques and materials. Where original materials are not available, parts and colours used will be dictated by the specification of that of the original item or a suitable alternative, subject to prior discussion with the client where conveniently possible.

Handbag Hospital cannot guarantee a full removal of stains from fabrics.

Handbag Hospital cannot be held Liable:

• For any delay in completing the agreed work or failure to repair due to circumstances beyond our control.

• Where an unsuccessful repair was due to intrinsic difficulties encountered with the materials used or the design of a bag.

• For a customer dissatisfied with the final product, where a particular service is recommended by Handbag Hospital and rejected by the customer.

• For any untreated defect in the bag, that was not part of the work agreed by both parties to be undertaken by Handbag Hospital. Handbag Hospital will not recompense for anything that falls outside the work we undertake.

• For the loss or damage of any accessory or item contained within the customer’s bag(s) that is not declared by the customer and noted by us on our inventory during the booking-in procedure.

• For a claim of depreciation in the value of a bag after we have completed the contracted service where any damage that may have arisen to the item was not caused by our service.

• No liability will be entertained for depreciation in value if the item is repaired to a reasonably acceptable standard.

Privacy

Handbag Hospital respects the privacy of visitors to our website and complies with Data Protection legislation. We reserve the right to amend or modify this privacy policy at any time. If the privacy policy is changed, Handbag Hospital will post the changes on our website.

Providing Handbag Hospital with accurate up to date information allows us to carry out our obligations arising from any contracts entered between both parties, to monitor and improve the provision of the services through the website and to send you notices about our service or any changes to it.

Guarantees

Faults will be repaired (if possible), by our professional team. If services provided by Handbag Hospital have been identified as faulty within 14 days of receipt by the customer, Handbag Hospital will undertake repairs free of charge and provide a partial refund of previous fees.

Handbag Hospital will provide insurance for all customer bag(s), in the event, they are lost, stolen or damaged during time at our premises. We will cover the cost of your bag(s) to the extent of their present value. Our insurance will exclude items sent to us in a damaged state or that have no value.

Enquiries

If you have any enquires or any suggestions, please contact us on:

email : info@handbaghospital.ie
Telephone Office : +353 21 4316272
Telephone Mobile : +353 87 6031550
Facebook : @HandbagHospitalIreland
Instagram : @handbaghospital_ireland
WhatsApp : +353 87 6031550